[{"id":48594265,"actionId":null,"type":"msg","created":1712793967.664345,"issueId":null,"author":"hotel","authorName":"Loopon","authorIconUrl":"https:\/\/q.loopon.com\/avt\/e34043edd2331c805866a9bd463b0114c208390e.png","msg":"Welcome to Loopon! Make sure to ring the reception bell if you have any questions!","clientcontext":"","read":null,"media":"webchat","botId":1}]